VivoISP Service

VivoISP is an SLA monitoring and alerting service which continuously tests our customers network connectivity to ensure better performance and notify service providers when service levels are not being met.

Complete visibility via our ZOOM management system: Customers can login and view their entire network, check the status of their various network connections and understand how their bandwidth is being used. View uptime percentages, the amount of bandwidth being used, along with packet loss, jitter, and round trip time data.

Additionally, with our Sonar technology customers can quickly see whether their service is meeting service levels for critical applications like VoIP, remote desktop, and other cloud services.

VivoISP constantly monitors network connections and automatically opens service provider tickets for our customers. Get peace of mind and gain a better understanding of how your network is performing with VivoISP.

VivoISP Service

Determining the availability and performance of an organizations Internet connectivity is critical for deliverying cloud services like VoIP, Citrix, Microsoft 365, Google Apps, and many many more. Without the SLA monitoring provided by ZeroOutages, you never know where an issue might be, get clarity with Vivo.

Features

Benefits

Internet SLA Monitoring
Knowing how your network is performing is critical for delivering reliable cloud services like VoIP, remote desktop, and other mission critical applications. Utilize Vivo to ensure that your network is always performing optimally.
Outage Detection and Alerting
Instantly know when an outage has occured, and more importantly, where the problem might be. Vivo monitors the entire path for each ISP link and is able to see where a routing problem might exist.
Servie Provider Ticketing
When service levels are not being met or in the event of a network outage, Vivo will automatically open a ticket with the provider.
Network Statistics
Understand how much Internet bandwidth your organization is using, and when it might be time to upgrade. View network usage over time with ful graphical reporting.

Unique to the ZeroOutages solution is the ability to utilize SLA information that is calculated from other ZeroOutages deployments, thus gathering a more complete view the availability of various network paths based on the sum total monitoring of each ZeroOutages onsite device. This meta route data is something only available via ZeroOutages and is used to further improve the end-users experience.

FAQs

The following are common questions about our Vivo service. If you would like to submit a question, please fill out our information request form. Thank you.

Can Vivo improve my VoIP/Citrix/Cloud Service connectivity?
Yes. The Vivo service incorporates a number of monitoring tools that we call SONAR. These tools are specifically designed to test your Internet circuits. They perform probes to determine jitter, round trip time, packet loss, the amount of used and available bandwidth, along with how well your network connections are able to adjust to different packet sizes. When an issue is detected by Vivo we will automatically notify the service provider of the issue. Customers also have the option of deploying our Active/Failover service which incorporates traffic shaping and QoS features to improve bandwidth allocation.

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Become a Partner

Are you an Managed Service or Data Center Provider? If so, contact us about becoming a fully managed branded service partner.

I really appreciate your flexibility, it is part of the reason I like working with you guys so much. Brad L. Motorbrian

We chose this solution because it was rich with features that we required yet affordable. Mark R. Valco

Thank you, without the proof from your SLA reports the ISP would not have fixed my lines. I am fixed, and they have found bad wiring to the pole from our last storm. Adam B. Technology Solutions

ZeroOutages was connected to two DSL lines of 3Megs each and pull a 10Meg download, our Cisco engineer was impressed. Jay W. Wincorp MSP

It's awesome! This is such a useful service. We can't imagine not having it in place! Caleb C. MSP Services