30-Day Guarantee

30-Day Satisfaction Guarantee
In conjunction with the cancelation of service, any hardware appliance sold in association with that ZeroOutages service may be returned within 30 days of the original order date for a full refund of the purchase price less any shipping costs and restocking fees under the following conditions.

• Returns can only be accepted if the ZeroOutage support services have been cancelled.
• All returns MUST be accompanied by an RMA number.
• RMA numbers MUST be obtained from XRoads Networks.
• Returned units MUST be received in resaleable condition (see below).
• Returned units MUST include all of the original cables, mount kits, packaging and other components which were originally shipped with the product.
• Returned units MUST NOT have scratches or any damage that would keep the unit from being resold.

The condition of any returned unit is determined in the sole judgment of XRoads Networks. ZeroOutages appliances are taken from stock and thus any return is subject to the resale condition of the appliance. Any accepted return which has been opened and shows signs of significant usage and/or damange will result in a 15% restocking fee.

Upon the issuance of an RMA number the return MUST be delivered to XRoads Networks within 15 days of the issuance date in order for the return to be accepted. If a return takes longer than 15 days, and it is accepted, there is a minimum 15% restocking fee.